/* ─── فونت آیکن (icomoon) ────────────────────────────────────── */
@font-face {
    font-family: 'spnet-icomoon';
    src:  url('fonts/icomoon.eot');
    src:  url('fonts/icomoon.eot#iefix') format('embedded-opentype'),
          url('fonts/icomoon.ttf') format('truetype'),
          url('fonts/icomoon.woff') format('woff'),
          url('fonts/icomoon.svg#icomoon') format('svg');
    font-weight: normal;
    font-style: normal;
    font-display: block;
}
.spnet-icon {
    font-family: 'spnet-icomoon' !important;
    speak: never;
    font-style: normal;
    font-weight: normal;
    font-variant: normal;
    text-transform: none;
    line-height: 1;
    display: inline-block;
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
}
.spnet-icon-headset:before     { content: "\e912"; }
.spnet-icon-circle-user:before { content: "\e90d"; }
.spnet-icon-shield:before      { content: "\e90f"; }
.spnet-icon-pen:before         { content: "\e907"; }
.spnet-icon-box:before         { content: "\e90a"; }
.spnet-icon-ellipsis:before    { content: "\e910"; }
.spnet-icon-info:before        { content: "\e911"; }
.spnet-icon-arrow:before       { content: "\e904"; }
.spnet-icon-chevron:before     { content: "\e902"; }
.spnet-icon-back {
    transform: rotate(90deg);
}

/* ─── متغیرها (هماهنگ با تم SPNET) ─────────────────────────── */
:root {
    --sp-primary:    #0b57d0;
    --sp-secondary:  #e2ecfc;
    --sp-sec:        #d3e3fd;
    --sp-text:       #474747;
    --sp-border:     #e2e8f0;
    --sp-success:    #059669;
    --sp-warning:    #d97706;
    --sp-danger:     #dc2626;
    --sp-radius:     10px;
    --sp-shadow:     0 2px 12px rgba(11,87,208,.08);
}

/* ─── محفظه کلی (full container) ────────────────────────────── */
.spnet-support-wrap {
    max-width: 100%;
    margin: 12px 0;
    padding: 0;
    font-family: IRANYekanX, Tahoma, sans-serif;
    direction: rtl;
    color: var(--sp-text);
}

/* ─── باکس لاگین ─────────────────────────────────────────────── */
.spnet-login-box {
    background: #fff;
    border-radius: var(--sp-radius);
    box-shadow: var(--sp-shadow);
    padding: 32px;
    max-width: 480px;
    margin: 0 auto;
    border-top: 4px solid var(--sp-primary);
}

.spnet-login-header {
    text-align: center;
    margin-bottom: 20px;
}
.spnet-login-header .spnet-icon {
    font-size: 36px;
    color: var(--sp-primary);
    display: block;
    margin-bottom: 8px;
}
.spnet-login-header h2 {
    font-size: 20px;
    font-weight: 700;
    margin: 0 0 4px;
    color: var(--sp-primary);
}
.spnet-login-header p {
    color: #64748b;
    margin: 0;
    font-size: 13px;
}

/* ─── فرم‌ها ─────────────────────────────────────────────────── */
.spnet-form-group {
    margin-bottom: 14px;
}
.spnet-form-group label {
    display: block;
    font-weight: 600;
    margin-bottom: 5px;
    font-size: 13px;
    color: var(--sp-text);
}
.spnet-form-group input[type="text"],
.spnet-form-group input[type="password"],
.spnet-form-group input[type="email"],
.spnet-form-group select,
.spnet-form-group textarea {
    width: 100%;
    border: 1.5px solid var(--sp-border);
    border-radius: 8px;
    padding: 9px 12px;
    font-size: 14px;
    font-family: inherit;
    transition: border-color .2s;
    box-sizing: border-box;
    color: var(--sp-text);
    background: #fafbfc;
}
.spnet-form-group input:focus,
.spnet-form-group select:focus,
.spnet-form-group textarea:focus {
    outline: none;
    border-color: var(--sp-primary);
    background: #fff;
    box-shadow: 0 0 0 3px rgba(11,87,208,.1);
}
.spnet-password-wrap {
    position: relative;
}
.spnet-toggle-pass {
    position: absolute;
    left: 10px;
    top: 50%;
    transform: translateY(-50%);
    background: none;
    border: none;
    cursor: pointer;
    font-size: 12px;
    font-weight: 600;
    color: var(--sp-primary);
    padding: 0;
    line-height: 1;
}
.spnet-form-check {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 16px;
    font-size: 13px;
}
.spnet-form-check input { width: auto; margin: 0; }
.required { color: var(--sp-danger); }

.spnet-form-row {
    display: flex;
    gap: 12px;
}
.spnet-col-8 { flex: 2; }
.spnet-col-4 { flex: 1; }

/* ─── دکمه‌ها ────────────────────────────────────────────────── */
.spnet-btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 8px 16px;
    border-radius: 8px;
    font-size: 14px;
    font-weight: 600;
    font-family: inherit;
    cursor: pointer;
    border: 2px solid transparent;
    text-decoration: none;
    transition: all .2s;
    line-height: 1.4;
}
.spnet-btn-primary {
    background: var(--sp-primary);
    color: #fff;
    border-color: var(--sp-primary);
    width: 100%;
    justify-content: center;
}
.spnet-btn-primary:hover {
    background: #0947b0;
    border-color: #0947b0;
    color: #fff;
}
.spnet-btn-outline {
    background: transparent;
    color: var(--sp-primary);
    border-color: var(--sp-primary);
}
.spnet-btn-outline:hover {
    background: var(--sp-secondary);
    color: var(--sp-primary);
}
.spnet-btn-sm {
    padding: 4px 10px;
    font-size: 12px;
    background: var(--sp-secondary);
    color: var(--sp-primary);
    border-radius: 6px;
    text-decoration: none;
    font-weight: 500;
}
.spnet-btn-lg {
    padding: 12px 28px;
    font-size: 15px;
}

/* ─── هشدارها ────────────────────────────────────────────────── */
.spnet-alert {
    padding: 10px 14px;
    border-radius: 8px;
    margin-bottom: 14px;
    font-size: 13px;
    font-weight: 500;
    display: flex;
    align-items: flex-start;
    gap: 8px;
}
.spnet-alert .spnet-icon { font-size: 14px; margin-top: 1px; }
.spnet-alert-danger  { background: #fee2e2; color: #991b1b; border: 1px solid #fecaca; }
.spnet-alert-success { background: #d1fae5; color: #065f46; border: 1px solid #a7f3d0; }

/* ─── لینک‌های لاگین ─────────────────────────────────────────── */
.spnet-login-links {
    text-align: center;
    margin-top: 12px;
    font-size: 13px;
}
.spnet-login-links a { color: var(--sp-primary); text-decoration: none; }
.spnet-login-links a:hover { text-decoration: underline; }

/* ─── داشبورد هدر ────────────────────────────────────────────── */
.spnet-dashboard-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 16px;
    flex-wrap: wrap;
    gap: 10px;
}
.spnet-dashboard-header h2 { margin: 0; font-size: 20px; color: var(--sp-primary); }
.spnet-dashboard-header p  { margin: 3px 0 0; color: #64748b; font-size: 13px; }
.spnet-header-actions { display: flex; gap: 8px; flex-wrap: wrap; }

/* ─── آمار ───────────────────────────────────────────────────── */
.spnet-stats-row {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 10px;
    margin-bottom: 20px;
}
.spnet-stat-card {
    background: #fff;
    border-radius: var(--sp-radius);
    padding: 14px 10px;
    text-align: center;
    box-shadow: var(--sp-shadow);
    border: 1px solid var(--sp-border);
}
.spnet-stat-num {
    display: block;
    font-size: 28px;
    font-weight: 800;
    color: var(--sp-primary);
    line-height: 1;
    margin-bottom: 4px;
}
.spnet-stat-label { font-size: 12px; color: #64748b; }
.spnet-stat-open    .spnet-stat-num { color: var(--sp-success); }
.spnet-stat-pending .spnet-stat-num { color: var(--sp-warning); }
.spnet-stat-closed  .spnet-stat-num { color: #64748b; }

/* ─── لیست تیکت‌ها ───────────────────────────────────────────── */
.spnet-tickets-section h3 {
    font-size: 16px;
    font-weight: 700;
    color: var(--sp-text);
    margin-bottom: 10px;
    border-bottom: 2px solid var(--sp-secondary);
    padding-bottom: 6px;
}
.spnet-ticket-list { display: flex; flex-direction: column; gap: 8px; }
.spnet-ticket-item {
    background: #fff;
    border: 1px solid var(--sp-border);
    border-radius: var(--sp-radius);
    padding: 12px 14px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
    transition: box-shadow .2s, border-color .2s;
}
.spnet-ticket-item:hover {
    box-shadow: var(--sp-shadow);
    border-color: var(--sp-sec);
}
.spnet-ticket-main { display: flex; align-items: center; gap: 12px; flex: 1; min-width: 0; }
.spnet-ticket-id {
    background: var(--sp-secondary);
    color: var(--sp-primary);
    border-radius: 6px;
    padding: 3px 8px;
    font-size: 12px;
    font-weight: 700;
    white-space: nowrap;
}
.spnet-ticket-info { flex: 1; min-width: 0; }
.spnet-ticket-title {
    display: block;
    font-weight: 600;
    color: var(--sp-text);
    text-decoration: none;
    font-size: 14px;
    margin-bottom: 3px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.spnet-ticket-title:hover { color: var(--sp-primary); }
.spnet-ticket-meta { display: flex; gap: 10px; flex-wrap: wrap; }
.spnet-meta-item { font-size: 11px; color: #64748b; display: inline-flex; align-items: center; gap: 4px; }
.spnet-meta-item .spnet-icon { font-size: 11px; }
.spnet-ticket-aside { display: flex; align-items: center; gap: 8px; white-space: nowrap; }

/* ─── بج وضعیت ───────────────────────────────────────────────── */
.spnet-badge {
    display: inline-block;
    padding: 3px 10px;
    border-radius: 20px;
    font-size: 11px;
    font-weight: 600;
}
.spnet-badge-open    { background: #d1fae5; color: #065f46; }
.spnet-badge-pending { background: #fef3c7; color: #92400e; }
.spnet-badge-closed  { background: #f1f5f9; color: #64748b; }

/* ─── حالت خالی ──────────────────────────────────────────────── */
.spnet-empty-state {
    text-align: center;
    padding: 40px 20px;
    color: #94a3b8;
}
.spnet-empty-state span { font-size: 40px; color: #cbd5e1; display: block; margin-bottom: 10px; }
.spnet-empty-state p { font-size: 15px; margin-bottom: 16px; }

/* ─── جزئیات تیکت ────────────────────────────────────────────── */
.spnet-ticket-detail {
    margin-top: 20px;
    border-top: 2px solid var(--sp-secondary);
    padding-top: 16px;
}
.spnet-detail-header { margin-bottom: 14px; }
.spnet-detail-header h3 {
    font-size: 17px;
    font-weight: 700;
    margin: 0 0 4px;
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}
.spnet-message {
    padding: 12px 14px;
    border-radius: 8px;
    margin-bottom: 10px;
}
.spnet-message-user  { background: #f8faff; border-right: 4px solid var(--sp-primary); }
.spnet-message-admin { background: #f0fdf4; border-right: 4px solid var(--sp-success); }
.spnet-msg-author { font-weight: 700; font-size: 13px; margin-bottom: 6px; color: var(--sp-text); display: flex; align-items: center; gap: 6px; }
.spnet-msg-author .spnet-icon { font-size: 13px; color: var(--sp-primary); }
.spnet-message-admin .spnet-msg-author .spnet-icon { color: var(--sp-success); }
.spnet-msg-body p { margin: 0 0 4px; font-size: 14px; }
.spnet-msg-time { font-size: 11px; color: #94a3b8; margin-top: 6px; }

/* ─── فرم پاسخ کاربر ─────────────────────────────────────────── */
.spnet-reply-form {
    background: #fff;
    border: 1px solid var(--sp-border);
    border-radius: var(--sp-radius);
    padding: 16px;
    margin-top: 14px;
}
.spnet-reply-form h4 { margin: 0 0 10px; font-size: 14px; color: var(--sp-text); }
.spnet-reply-form textarea {
    width: 100%;
    border: 1.5px solid var(--sp-border);
    border-radius: 8px;
    padding: 10px 12px;
    font-size: 13px;
    font-family: inherit;
    resize: vertical;
    box-sizing: border-box;
    margin-bottom: 10px;
    direction: rtl;
    transition: border-color .2s;
}
.spnet-reply-form textarea:focus {
    outline: none;
    border-color: var(--sp-primary);
    box-shadow: 0 0 0 3px rgba(11,87,208,.1);
}

/* ─── هدر فرم ────────────────────────────────────────────────── */
.spnet-form-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 16px;
}
.spnet-form-header h2 { margin: 0; font-size: 20px; color: var(--sp-primary); }
.spnet-form-footer { margin-top: 14px; }

/* ─── راهنمای نوشتن تیکت خوب ─────────────────────────────────── */
.spnet-ticket-guide {
    display: flex;
    align-items: flex-start;
    gap: 10px;
    background: var(--sp-secondary);
    border: 1px solid var(--sp-sec);
    border-radius: var(--sp-radius);
    padding: 14px 16px;
    margin-bottom: 18px;
}
.spnet-ticket-guide .spnet-icon {
    font-size: 18px;
    color: var(--sp-primary);
    margin-top: 2px;
    flex-shrink: 0;
}
.spnet-ticket-guide p {
    margin: 0;
    font-size: 13px;
    line-height: 1.9;
    color: #334155;
}

/* ─── فرم تیکت ───────────────────────────────────────────────── */
.spnet-ticket-form {
    background: #fff;
    border: 1px solid var(--sp-border);
    border-radius: var(--sp-radius);
    padding: 20px;
    box-shadow: var(--sp-shadow);
}
.spnet-ticket-form textarea { min-height: 160px; resize: vertical; }

/* ─── موبایل ─────────────────────────────────────────────────── */
@media (max-width: 640px) {
    .spnet-stats-row { grid-template-columns: repeat(2, 1fr); }
    .spnet-ticket-item { flex-direction: column; align-items: flex-start; }
    .spnet-ticket-aside { align-self: flex-end; }
    .spnet-login-box { padding: 20px 14px; }
    .spnet-form-row { flex-direction: column; }
    .spnet-dashboard-header { flex-direction: column; align-items: flex-start; }
}